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var(--primary)}.ticket-item-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px}.ticket-id{font-size:.75rem;font-family:monospace;color:var(--text-muted)}.ticket-subject{font-weight:600;font-size:.9rem;color:var(--text-heading);margin-bottom:6px}.ticket-item-footer{display:flex;gap:6px;align-items:center}.ticket-detail-side{display:flex;flex-direction:column;height:100%;background-color:var(--bg-card)}.ticket-detail-header{padding:20px;border-bottom:1px solid var(--border-color)}.ticket-detail-messages{flex:1;padding:20px;overflow-y:auto;display:flex;flex-direction:column;gap:16px;background-color:var(--bg-app)}.ticket-msg-wrapper{display:flex;flex-direction:column;max-width:75%}.ticket-msg-wrapper.sent{align-self:flex-end}.ticket-msg-wrapper.received{align-self:flex-start}.ticket-msg-card{padding:12px 16px;border-radius:8px;font-size:.9rem;line-height:1.5;box-shadow:0 1px 2px #0000000d}.ticket-msg-wrapper.sent .ticket-msg-card{background-color:var(--primary);color:var(--text-white);border-top-right-radius:0}.ticket-msg-wrapper.sent .ticket-msg-card a{color:var(--text-white);text-decoration:underline;font-weight:600}.ticket-msg-wrapper.received .ticket-msg-card{background-color:var(--bg-card);color:var(--text-main);border:1px solid var(--border-color);border-top-left-radius:0}.ticket-msg-sender{font-size:.75rem;font-weight:600;margin-bottom:4px;color:var(--text-muted)}.ticket-msg-wrapper.sent .ticket-msg-sender{text-align:right}.ticket-detail-input{padding:16px;border-top:1px solid var(--border-color);display:flex;gap:12px}@media (max-width: 768px){.ticket-system{grid-template-columns:1fr}.ticket-list-side{display:none}.ticket-list-side.active{display:flex;width:100%}.ticket-detail-side{display:none}.ticket-detail-side.active{display:flex}}.spinner{width:40px;height:40px;border:3px solid var(--border-color);border-top-color:var(--primary);border-radius:50%;animation:spin .8s linear infinite}.spinner-sm{width:18px;height:18px;border-width:2px}@keyframes spin{to{transform:rotate(360deg)}}.alert{padding:12px 16px;border-radius:6px;border:1px solid transparent;font-size:.875rem;margin-bottom:16px;display:flex;align-items:center;gap:12px}.alert-error{background-color:var(--danger-bg);color:var(--danger-text);border-color:var(--danger-border)}.alert-success{background-color:var(--success-bg);color:var(--success-text);border-color:var(--success-border)}.alert-info{background-color:var(--info-bg);color:var(--info-text);border-color:var(--info-border)}.tabs-container{display:flex;flex-direction:column;width:100%}.tabs-header{display:flex;border-bottom:1px solid var(--border-color);gap:24px;margin-bottom:24px;overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:none}.tabs-header::-webkit-scrollbar{display:none}.tab-btn{background:none;border:none;padding:12px 4px;font-size:.95rem;font-weight:500;color:var(--text-muted);cursor:pointer;position:relative;transition:color .15s ease;display:flex;align-items:center;gap:8px;white-space:nowrap;flex-shrink:0}.tab-btn:hover{color:var(--text-heading)}.tab-btn.active{color:var(--primary);font-weight:600}.tab-btn.active:after{content:"";position:absolute;bottom:-1px;left:0;right:0;height:2px;background-color:var(--primary)}.toast-container{position:fixed;top:24px;right:24px;display:flex;flex-direction:column;gap:10px;z-index:2000}.toast{background-color:var(--bg-card);border:1px solid var(--border-color);padding:12px 18px;border-radius:8px;box-shadow:0 10px 15px -3px #0000001a,0 4px 6px -2px #0000000d;display:flex;align-items:center;gap:12px;min-width:280px;max-width:400px;animation:toast-slide-in .25s cubic-bezier(.16,1,.3,1);border-left:4px solid var(--primary)}.toast-success{border-left-color:#22c55e}.toast-error{border-left-color:#ef4444}.toast-warning{border-left-color:#f97316}.toast-info{border-left-color:#3b82f6}@keyframes toast-slide-in{0%{opacity:0;transform:translate(100%) translateY(0)}to{opacity:1;transform:translate(0) translateY(0)}}.toast-message{font-size:.875rem;font-weight:500;color:var(--text-heading)}.toast-close{margin-left:auto;background:none;border:none;color:var(--text-muted);cursor:pointer;font-size:1.1rem}.toast-close:hover{color:var(--text-heading)}.stat-card{padding:20px}.stat-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.stat-title{font-size:.875rem;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px}.stat-icon{color:var(--primary);background-color:var(--primary-light);width:36px;height:36px;border-radius:8px;display:flex;align-items:center;justify-content:center}.stat-value{font-size:1.75rem;font-weight:700;color:var(--text-heading)}.file-drag-box{border:2px dashed var(--input-border);border-radius:8px;padding:30px;text-align:center;background-color:var(--bg-card);cursor:pointer;transition:border-color .15s ease,background-color .15s ease}.file-drag-box:hover{border-color:var(--primary);background-color:var(--bg-app)}.file-drag-icon{color:var(--text-muted);margin-bottom:8px}.popconfirm-overlay{position:absolute;background-color:var(--bg-card);border:1px solid var(--border-color);border-radius:8px;padding:12px;box-shadow:0 10px 15px -3px #0000001a;z-index:500;width:200px}.timeline{display:flex;flex-direction:column;gap:20px;position:relative;padding-left:20px}.timeline:before{content:"";position:absolute;left:4px;top:6px;bottom:6px;width:2px;background-color:var(--border-color)}.timeline-item{position:relative}.timeline-dot{position:absolute;left:-20px;top:4px;width:10px;height:10px;border-radius:50%;background-color:var(--primary);border:2px solid var(--bg-card)}.timeline-content{display:flex;flex-direction:column;gap:4px}.timeline-time{font-size:.75rem;color:var(--text-muted)}@media (max-width: 768px){.app-sidebar{position:fixed;top:0;left:0;height:100vh;z-index:300;transform:translate(-100%);transition:transform .25s cubic-bezier(.4,0,.2,1),width .25s;width:var(--sidebar-width)!important;box-shadow:4px 0 24px #0000002e}.app-sidebar.mobile-open{transform:translate(0)}.sidebar-overlay{display:block!important}.app-content-wrapper{width:100%}.app-content{padding:16px}.page-header{flex-wrap:wrap;gap:12px;margin-bottom:16px}.grid-cols-4{grid-template-columns:repeat(2,1fr);gap:12px}.grid-cols-2,.grid-main-aside{grid-template-columns:1fr;gap:12px}.app-header-title-text{display:none}.table-responsive{overflow-x:auto;-webkit-overflow-scrolling:touch}.card-header{padding:12px 16px}.card-body{padding:14px 16px}.flex-gap-8{flex-wrap:wrap}}@media (max-width: 480px){.app-content{padding:12px}.grid-cols-4{grid-template-columns:1fr 1fr;gap:10px}.stat-value{font-size:1.6rem!important}.stat-title{font-size:.78rem}.page-header h2{font-size:1.2rem}.btn{padding:7px 12px;font-size:.82rem}.chart-container-mobile{height:220px!important}}.sidebar-overlay{display:none;position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;z-index:299;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}@media print{.btn,.form-select,iframe{display:none!important}}